Guides12 min readAugust 7, 2026

CB2 Review 2026: An A+ Parent Company, 1.2 Stars on Trustpilot, and a 7-Day Clock on Furniture

CB2 is the modern arm of Crate & Barrel, a company trading since 1962 with an A+ corporate BBB rating. Its customers give it 1.2 stars. The gap is explained almost entirely by delivery and by a return policy whose real deadline is seven days, not the thirty you would assume.

By Med Consumer Watch Team

CB2 is the contemporary furniture and home décor brand operated by Crate & Barrel — corporately, Euromarket Designs, Inc. of Northbrook, Illinois — selling online and through 24 stores across the US and Canada. It sells modern furniture, lighting, rugs and décor at mid-to-upper price points. Available in the United States and Canada. We checked its return terms, delivery charges and public record on August 7, 2026. Disclosure: this page contains affiliate links and we earn a commission if you buy through them. That is our only relationship with CB2. The company did not review this page. Two numbers, both real. The corporate BBB profile covering Crate & Barrel, CB2 and Euromarket Designs, Inc. carries an A+, on a business trading since 1962 — 63 years. CB2's own Trustpilot profile sits at 1.2 out of 5 across hundreds of reviews. We have now seen this split three times in recent reviews and the explanation is consistent: as we set out in our Cabela's review, a BBB letter grade largely reflects whether a company engages with formal complaints, and its own pages state customer reviews are not used in the calculation. A 63-year-old company with a complaints department will hold an A+. It tells you nothing about whether your sofa arrives. What the 1.2 is about is almost entirely delivery, and a return policy whose real deadline is seven days, not the thirty most buyers will assume. Both are below.

The Return Clock Is Seven Days, Not Thirty

This is the most important practical thing on the page, and it is easy to miss because two different numbers appear in the same policy. For stock furniture: you must contact CB2 within seven days of delivery or pickup to arrange a return. That is the deadline that governs. The item then has to come back within 30 days, and — importantly — it "will be inspected upon return with a refund amount determined based on its condition." For Basic Freight or In-Home Delivery items: call within seven days of delivery, with returns then accepted within 90 days. On fees, the official wording is deliberately loose: "In certain circumstances, a usage or restocking fee may apply." Third-party guides report CB2 charging up to 15% on large furniture returns and describe it as not always disclosed upfront — we could not confirm that percentage in CB2's own published terms, so treat 15% as a reported figure rather than a stated one. Shipping charges are nonrefundable, and return shipping fees may apply.

7 days — the window to start a furniture return. Miss it and the 30- or 90-day figure is irrelevant.
30 days — the window to get stock furniture physically back.
90 days — the return window for Basic Freight and In-Home Delivery items, once the 7-day call is made.
Refund amount set on inspection, based on the item's condition when it arrives back.
Restocking or usage fee possible but unquantified in the official terms; reported by third parties at up to 15%.
Shipping never refunded; return shipping may be charged on top.

Seven days is not long to evaluate furniture. A sofa's comfort, a dining chair's height, whether a piece actually fits the room — these are things you learn over a fortnight of living with them, and the window to raise a problem closes in one. Unpack everything the day it arrives, sit on it, measure it against the space, and if you have any doubt at all, make the call inside the first week. You can decide later; you cannot un-miss the deadline.

The "refund amount determined based on its condition" clause deserves attention because it is not a fixed deduction — it is discretion. Photograph the item on arrival and again before collection, keep the original packaging until you are certain, and note any damage in writing at the point you report it. If a refund comes back reduced, contemporaneous photographs are the only thing that turns a dispute into a conversation.

Delivery Is Where the 1.2 Stars Come From

The complaint themes in CB2's public reviews are strikingly narrow. It is not that the furniture is ugly or that people were defrauded. It is delivery. Repeated, extended delays. Customers describe placing an order, receiving an email announcing a delay, waiting a month, then receiving another delay email — a cycle several describe continuing for months. Quality control on arrival. One reviewer reports ordering a shelf and receiving five replacements, with all six units arriving scratched or damaged. Another describes a table arriving stained, cracked, chipped, with scratched legs. Customer service scripted and unresponsive, with long-standing customers describing a marked deterioration. And the one that concerns us most: payment taken far in advance. A BBB complaint describes CB2 charging the full amount months before items are ready for delivery, with one customer reporting being charged almost eleven months ahead.

That last practice is the real financial exposure here. Paying in full for furniture that will not arrive for months means your money sits with the retailer while the delivery date moves, and the recourse most people assume they have — a chargeback — has time limits that a long enough delay can outrun. Card networks generally require disputes within a defined window of the transaction, not of the promised delivery. If you are prepaying for a long lead-time item, diarise your card issuer's dispute deadline and act before it rather than waiting patiently for a delivery that keeps slipping.

Practical protections that cost nothing: pay by credit card rather than debit; get the promised delivery window in writing at the point of sale; and if a delay email arrives, reply asking for a firm revised date in writing rather than accepting an open-ended slip. If the date moves twice, ask about cancelling while you still comfortably can. A pattern of delays is information, and the second one is your signal.

What Delivery Actually Costs

Furniture delivery pricing is where budgets go wrong, and CB2's is worth understanding before you fill a cart. Checked August 7, 2026.

Item | Cost
Long-distance in-home delivery (ZIPs more than 100 miles from CB2's 36 shipping points, contiguous US) | $399 flat per trip, unlimited furniture
White Glove service | Two-person team, placement in the room of your choice, packaging removed
Typical delivery time | approximately 2–4 weeks, longer for remote areas
Delivery scheduling | Routed geographically, Monday–Friday, daytime only; carrier calls 1–2 days ahead
Rescheduling or cancelling with less than 3 days' notice | $35 fee
Shipping charges | Nonrefundable in all circumstances

Weekday daytime-only delivery is a real constraint that gets glossed over. If you work fixed hours, factor in the cost of taking a day off — and note the $35 fee for rescheduling with under three days' notice, which is exactly the situation a work conflict creates. Confirm the window as soon as the carrier calls, and reschedule immediately if it does not work rather than hoping.

The $399 flat rate is genuinely good value if you are furnishing a room or a house — it covers unlimited furniture on one trip. It is terrible value for one chair. If you live more than 100 miles from a shipping point, consolidate: order everything you want in a single delivery rather than piecemeal, because the flat fee applies per trip. That single decision can be the difference between $399 and $1,200.

Furniture Safety: The Part Nobody Puts in a Décor Review

We review this brand on a health site, so we are going to spend a section on the thing that actually injures people. Furniture tip-overs are a documented and serious hazard. The Consumer Product Safety Commission cites 234 fatalities from tip-overs between January 2000 and April 2022 — 199 of them children. Storage furniture is estimated to have caused more than 84,000 injuries between 2006 and 2021. The law changed recently and in your favour. The STURDY Act — Stop Tip-overs of Unstable, Risky Dressers on Youth — was signed in December 2022. The CPSC subsequently adopted ASTM F2057-23 as a mandatory federal safety standard, effective September 1, 2023. Clothing storage units must now meet stability requirements tested against real-world conditions — multiple drawers open at once, clothing loaded in the drawers, the weight of a 72-month-old child, the effect of carpet, and the dynamic forces of a child pulling on furniture — and must include anchoring kits. This is not only a child-safety issue. The National Council on Aging has highlighted the standard's relevance to older adults, who are also injured by tip-overs — often when reaching for or steadying themselves against a piece of furniture that moves.

Anchor anything tall, and especially anything with drawers. The anchoring kit is now required to be in the box. Use it. An unanchored dresser is the specific hazard the standard exists for.
Anchor after delivery, not eventually. White Glove delivery places furniture in the room; it does not necessarily anchor it to the wall. Ask, and if the answer is no, do it yourself the same day.
Weight the bottom drawers, not the top ones, and never open more than one at a time.
Mind glass and sharp corners — modern design is full of both, and they interact badly with anyone unsteady on their feet.
Check seat height on chairs and sofas before buying. Low, deep modern seating is stylish and genuinely hard to rise from with knee, hip or back problems, or reduced leg strength.
Keep televisions off dressers. A television on an unanchored chest of drawers is the classic tip-over configuration.

The seat-height point is the one most relevant to this site's readers and the one least likely to appear anywhere else. If you have arthritis, a knee or hip problem, or reduced strength — including from significant weight loss, which changes muscle mass as well as fat — sit in a chair or sofa before you buy it, and check you can stand up from it unaided without pushing off the arms. A piece that looks superb and traps you in it is a bad purchase at any price, and this is a category where low and deep is the prevailing style.

If you are shopping for a household with young children or an older adult, the practical checklist is short: anchor everything tall, prefer wider and lower storage over narrow and tall, avoid glass-topped low tables in walkways, and choose seating you can get out of. None of that is a criticism of CB2 specifically — it applies to every furniture retailer — but a modern-design brand is where the trade-off between form and these considerations is sharpest.

Reputation, and Reading It Correctly

The corporate record is strong. The BBB profile covering Crate & Barrel, CB2 and Euromarket Designs, Inc. at 1250 Techny Rd, Northbrook, Illinois carries an A+, with the business started August 2, 1962 and a BBB file open since 1992. That is a substantial, long-established retailer, and there is no question about its solvency or legitimacy. The customer record is poor. CB2's Trustpilot profile stands at 1.2 out of 5 across hundreds of reviews, concentrated on delivery failures, damaged arrivals and unresponsive service. One caution on sourcing. There are multiple CB2 entries in the BBB directory, including individual store locations. One San Francisco listing is marked as apparently no longer in business, with mail returned undeliverable in February 2023 — that is a dead store-location record, not the company's rating, and we mention it only because it is easy to land on and misread. The corporate A+ above is the relevant figure. How to hold both. The company will not disappear with your money and will engage with a formal complaint. Whether the specific item you ordered arrives on time and undamaged is a separate question, and the customer reviews are the better guide to that.

This is the third retailer in our recent reviews showing a wide gap between its BBB grade and its customer score — Cabela's at A+ against 1.4, LoveShackFancy at an F for ignoring complaints, and now CB2. The lesson has become the most portable thing we have written this month: a BBB grade tells you how a company behaves when you escalate. A review score tells you how often you will need to. Look at both, and never accept one as a substitute for the other.

Pros and Cons

After checking the return terms, delivery charges, safety standards and public record. What's good:

Genuinely distinctive modern design — this is a brand with a real aesthetic, not a catalogue of generic pieces.
A substantial, long-established parent in Crate & Barrel / Euromarket Designs, trading since 1962, with a corporate A+ BBB rating.
24 physical stores across the US and Canada, so you can sit on things before buying — which matters more than any policy detail.
$399 flat-rate long-distance delivery covering unlimited furniture on one trip — excellent value if you are furnishing a whole room or home.
White Glove service as standard on furniture delivery: two-person team, placement in the room you choose, packaging removed.
A 90-day return window on freight and in-home delivered items, once the initial call is made.
Available in both the US and Canada, unlike most programmes we review.

What to watch out for: (1) The real return deadline is 7 days to make the call, not the 30 or 90 days that appear alongside it. (2) Refund amounts are "determined based on condition" on inspection — discretionary rather than fixed. (3) A usage or restocking fee "may apply" without a stated percentage; third parties report up to 15%. (4) 1.2 out of 5 on Trustpilot across hundreds of reviews. (5) Repeated, months-long delivery delays are the dominant complaint. (6) Damaged arrivals, including one account of six consecutive damaged units. (7) Full payment taken months before delivery — one BBB complainant reports nearly eleven months. (8) $35 rescheduling fee under three days' notice, on weekday daytime-only deliveries. (9) Shipping charges are never refunded.

Who Should Buy, and How

Good fit: Anyone with a CB2 store within reach. Sit on the sofa, check the seat height, see the finish in person, and buy from stock you can inspect. Nearly every complaint in the public record is about the gap between ordering online and receiving something — a gap that shrinks dramatically when you have seen the item. Also a good fit: anyone furnishing a whole room or home at distance, where the $399 flat rate for unlimited furniture is genuinely competitive against per-item freight. Buy carefully: Anyone ordering a long lead-time or made-to-order piece. Get the delivery window in writing, pay by credit card, and note your issuer's dispute deadline — because prepayment plus repeated delays is the specific failure pattern here. Anyone buying seating without sitting in it. Low, deep modern furniture is CB2's signature and it is the hardest kind to get out of. Look elsewhere: Anyone who needs furniture by a specific date — a move-in, a birth, a visit. The delivery record does not support planning around it. Anyone unwilling to inspect and decide inside a week. If you know you will not unpack and assess immediately, a retailer with a longer evaluation window suits you better. On availability: this programme covers the United States and Canada. We make no claim about terms elsewhere.

The sequence that avoids nearly every problem in this review: buy in store where you can, consolidate distance orders into one $399 delivery, unpack and inspect everything the day it arrives, make any return call inside seven days, photograph before and after, and anchor anything tall to the wall the same afternoon. Do that and CB2 is a good place to buy furniture. Skip the inspection step and you are relying on a policy with a seven-day fuse.

Frequently Asked Questions

Is CB2 legit? Yes. CB2 is operated by Crate & Barrel (Euromarket Designs, Inc.), a Northbrook, Illinois company trading since 1962 with a corporate A+ BBB rating and 24 stores across the US and Canada. The criticisms here concern delivery and return terms, not legitimacy. Why does CB2 have 1.2 stars on Trustpilot? Overwhelmingly delivery: repeated multi-month delays, items arriving damaged, and unresponsive customer service. A BBB complaint also describes full payment being taken months before delivery. What is CB2's return policy? For stock furniture you must contact CB2 within 7 days of delivery or pickup, and the item must come back within 30 days, where it "will be inspected upon return with a refund amount determined based on its condition." For Basic Freight or In-Home Delivery items, call within 7 days; returns are then accepted within 90 days. Does CB2 charge a restocking fee? Its terms state that "in certain circumstances, a usage or restocking fee may apply" without naming a figure. Third-party guides report up to 15% on large furniture; we could not confirm that percentage in CB2's own published terms. How much is CB2 delivery? Long-distance in-home delivery is a $399 flat rate per trip for unlimited furniture to contiguous-US ZIP codes more than 100 miles from CB2's 36 shipping points. Delivery is White Glove — two-person, room placement, packaging removed — typically 2–4 weeks, weekdays only. Rescheduling with under 3 days' notice costs $35. Shipping charges are nonrefundable. How long does CB2 take to deliver? Roughly 2–4 weeks for standard items, longer for remote areas — but delivery delays are the single most common complaint, with customers describing months of successive slips on some orders. Should I worry about furniture tipping over? It is a genuine hazard: the CPSC cites 234 tip-over fatalities from January 2000 to April 2022, 199 of them children, and 84,000+ injuries from storage furniture between 2006 and 2021. Since September 1, 2023, clothing storage units must meet a mandatory federal stability standard (ASTM F2057-23) under the STURDY Act and include anchoring kits. Anchor tall furniture to the wall, and keep televisions off dressers. Does White Glove delivery anchor the furniture? It places furniture in your chosen room and removes packaging. Ask specifically about wall anchoring — if it is not included, do it yourself the same day. What should I check before buying a sofa or chair? Seat height and depth. Low, deep modern seating is stylish and hard to rise from with knee, hip or back problems or reduced leg strength. Sit in it and confirm you can stand without pushing off the arms. Is CB2 the same as Crate & Barrel? Yes — CB2 is Crate & Barrel's contemporary brand, corporately Euromarket Designs, Inc. Is CB2 available in Canada? Yes. This programme covers the United States and Canada, and CB2 operates 24 stores across both. We make no claim about availability elsewhere.

The Bottom Line

Our rating: 5.5 / 10 — Caution Advised. CB2 sells furniture people genuinely want, from a company that has been trading since 1962 and holds a corporate A+ BBB rating across Crate & Barrel, CB2 and Euromarket Designs. It has 24 stores across the US and Canada, White Glove delivery as standard, and a $399 flat rate covering unlimited furniture on a long-distance trip — which is a real bargain if you are furnishing a home rather than buying a chair. None of that is in doubt. Its customers give it 1.2 out of 5. We have now hit this pattern three times in a month, and the explanation holds: a BBB grade measures whether a company engages with formal complaints. It says nothing about whether your order arrives. Here the customer reviews are the better guide, and what they describe is narrow and consistent — delivery dates that slip for months, items arriving damaged (one reviewer went through six consecutive damaged units of the same shelf), and scripted, unresponsive service. Underneath that sits a return policy with a seven-day fuse. The visible numbers are 30 days and 90 days. The number that actually governs is seven days to make the call, after which the others are irrelevant. And when the item comes back it "will be inspected upon return with a refund amount determined based on its condition" — discretion, not a fixed deduction — with a usage or restocking fee that "may apply" at a percentage the company does not publish. The term we would most want changed is the prepayment. A BBB complainant describes being charged in full almost eleven months before delivery. Paying up front for something a year away, from a retailer whose defining complaint is delay, puts your money beyond easy reach — and card dispute windows generally run from the transaction, not from the delivery date that keeps moving. Our recommendation: buy in a store if you can. Sit on the sofa, check you can stand up out of it, look at the finish. That single step removes almost every failure mode in the public record. If you must order at distance, consolidate into one $399 delivery, pay by credit card, get the date in writing, unpack and inspect the day it lands, and make any return call inside seven days. And whatever you buy, anchor anything tall to the wall — since September 2023 the anchoring kit has been legally required to be in the box, because 199 children died before it was. We are not healthcare professionals and nothing here is medical advice. If joint pain, reduced strength or unsteadiness affects your daily living, an occupational therapist can advise on seating height and home safety far better than any retailer. Verify current pricing, delivery charges and return terms directly with the retailer before purchasing — we checked on August 7, 2026 and terms change. This is an affiliate marketing website; see our [disclosure](/disclosure).

Sources & References

Medical Disclaimer

This article is for informational purposes only and is not intended as medical advice. Always consult with a qualified healthcare provider before making decisions about your health or medications. Individual experiences may vary.

Rugs USA Review: The "Easy" Return That Costs $49–$75

Cabela's Review: An A+ Rating, a 1.4-Star Score, and Which to Believe

Our Disclosure: How We Make Money and What Our Language Means

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